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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned We have zonal Shipping and since we are a global eCommerce platform, most of our products are shipped internationally. Since most of our products are sourced globally standard shipping time is 13 - 23 days, although we do try and ship products ASAP. Certain category of products that are shipped locally will arrive in 7 days after fulfillment.
We use postal service for delivering our products and that is why we can offer free shipping in certain zones like GCC and very economical and low shipping rates in other zones.
You may be required to pay customs fees that may be based on your jurisdiction requirements.